Frequently Asked Questions

 

We compiled the most asked questions below. However, if you have any other questions that are not listed below, please don't hesitate to give us a call or send us an email. We look forward to hearing from you!

Is it a long-term contract required for service?

 

Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.

What town do you service?

 

We provide cleaning services to Rockford, Machesney Park, Loves Park and surrounding areas

What all is included in your cleaning service?

 

Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.

What is Aromatherapy House Cleaning?

 

We pamper all our clients with our Aromatherapy House Cleaning Services. There is no extra charge for the aromatherapy cleaning. We use our Signature Aromatherapy Naturals Products to clean all our clients homes. The difference is that your home is cleaned with Natural Cleaning Products infused with 100% pure essential oils instead of harsh cleaning chemicals.

Do you furnish all the cleaning supplies?

 

Yes. We furnish all the natural cleaning products and all the equipment needed to clean your home free of charge. If you would like us to use your products just let us know ahead of time.

What should I expect on my first appointment?

 

We will arrive at your home, we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

Do I need to do anything before you arrive?

 

The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places."It's best if people pick up or straighten up their items," like toys and clothes.

Will I have the same cleaning person each visit?

 

Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning as often as possible.

What will it cost to have my home cleaned?

 

The cost will depend on how large your home is and the amount of cleaning required.  We will be able to provide an exact estimate once we complete a free assessment of your home or office.

Do I need to be home the day of the cleaning?

 

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

Can I skip or reschedule an appointment?

 

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.

How will you enter my house on my sheduled days of cleaning?

 

We leave this up to you, whatever you feel most comfortable with.


1. You may give us a key.
2. You can leave a key under a door mat the day of cleaning.
3. You can give us the code to the garage.
4. You can leave the door unlocked the day of cleaning.

What if I am not satisfied with my cleaning?

 

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

How and when do I pay for my cleaning services?

 

We require payment at time of service. We accept most major credit cards, debit card payments and payment by check or cash. 

Do you offer house cleaning gift certificates?

 

Yes. You can purchase a cleaning gift certificate for just about any ocasion.